Terms and Conditions
Moffatt Consulting Pty Ltd
TMD Online is a wholly owned subsidary of Moffatt Consulting Pty Ltd.
Refund Policy
We do not normally give refunds if you simply change your mind or make a wrong selection. However, if you are not completely satisfied with your purchase and believe that the service we provided is faulty, wrongly described, different from a signed work order or brief / approval provided by yourself or does not do what it is supposed to do, you may write to us within 14 days of this transaction and consideration will be given to refunding either part or all of the purchase price.
Paying Online
Moffatt Consulting Pty Ltd would like to assure you that paying online with us is safe.
We have taken every possible measure to give absolute security to our customers. Our website uses the Stripe Gateway for all online credit card transactions.
Privacy Statement
Your privacy is very important to us and Moffatt Consulting Pty Ltd will always act to protect your information. Moffatt Consulting Pty Ltd takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.
This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of Moffatt Consulting Pty Ltd) and how you may access personal information that we keep.
Our Commitment to You
We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.
We will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you
What personal information do we collect
The personal information we collect is in most cases supplied directly by you when you give us your details, send us instructions (i.e via email) or provide feedback to us.
The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include the following: Name, address, phone and other contact details (sms, email etc), job and billing information (purchases, orders etc), and method of payment.
Why we collect information
We collect information for a number of reasons including to:
- deliver products or services to you
- complete other transactions with you or on your behalf
- improve our service
- protect against fraud or theft
- provide offers that are of greater interest or benefit to you
How we collect this information
We collect information in a number of ways including:
- When you register your details with us to receive our eNewsletter (URL) or give us information/instructions
- If you meet one of our staff members and you express interest in our company / service - we may follow up on this and may add you to our database.
- From time to time Moffatt Consulting Pty Ltd may sponsor certain events or organisations. If appropriate and complies with this policy and relevant event / organisation privacy policy we may use data collected by this event organiser / organisation for use in our marketing.
- Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service
Who we share your information with
Moffatt Consulting Pty Ltd does not sell your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as service providers (i.e ISP's, Payment Gateway Providers etc), mail houses and third party contractors. In these circumstances, Moffatt Consulting Pty Ltd will ensure that these third parties undertake to protect your privacy.
Access to your information
If you would like to access your personal information, please write to us at PO Box 35 Mermaid Beach QLD 4218. We may request this in writting to confirm your identity. Please note Moffatt Consulting Pty Ltd may charge a reasonable fee to access this information.
How to unsubscribe
If you do not wish to be contacted by Moffatt Consulting Pty Ltd (about marketing, special offers or other contacts), you can unsubscribe at any time by contacting us here
Electronic Advertising
Moffatt Consulting Pty Ltd may from time to time use imbedded images, files or cookies to help manage and track our electronic advertising (including Online, Email and SMS).
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
