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Help, Answers and Advice about your Web Site

Clearing your cache


Most internet browsers employ caching - the process of storing files locally (i.e on your computer) so that the second or third time you request a file - the browser can access your local cache - thus making your internet browsing experience faster.  Hence clearing your cache may be a necessary ...

NetRanger File Manager Upgrade available


Posted: 24 August 2015. A number of clients have very recently reported receiving a "302" error when trying to upload files to their NetRanger CMS via Firefox, Safari and Internet explorer (Please note Chrome does not appear to be affected at this stage).  This is due to Recent "Cpanel" security updates installed by ...

Facebook Apps and Widgets


Everyone is very excited about social media, and usually the first port of call is Facebook.  So you’ve setup your Facebook page, got yourself some Fans and uploaded some photos and videos of the staff XMAS party. But you can do so much more with your Facebook page.  Like your “personal” ...

Why do I get spam or blank enquiries from my website


If you’ve got an online form (like a contact form), and your site is a bit old (or your web developer is plain slack), and you’ve been receiving “blank” or “spam” enquiries through this form continue reading ... Why do I receive blank enquiries? Most likely there is no “validation” on the ...

eMatters payment gateway shutdown


The eMatters Payment Gateway is closing down on the 30th of June, and if your account is being migrated to eWay - here is a roadmap of how this will occur (please note that this Roadmap, has been sent to eWay for confirmation and approval. If at any stage, this ...

Registering a certificate with Rapid SSL


What is a Secure Certificate A secure certificate allows you to accept sensitive information (such as credit card details) from users via your website.   To register a certificate with RapidSSL you need to perform the following steps. Before you proceed: Make sure you’ve got around 20 minutes to complete this process. You should check ...

Why an SSL certificate is important for your website.


Firstly what is an SSL certificate? An SSL certificate is a small file that is installed on a web server, that stores a companies identity via a cryptographic key.  When a user browsers a site with an SSL certificate installed, the browser will display a "padlock" (or the address will go green), indicating that any ...

How to view updated changes


Below are video demonstration's on how to do a shift refresh open an incognito (private browsing), or clear your cache In your browser.  It is important to do at least one of these options whenever TMD sends a change live, or updates your site on our test server. Videos Please note you will need sound. Click here ...

Top 5 secrets to selling online


Selling products online can be an extremely profitable venture - here are the top 5 secrets so you too can get a piece of the internet pie! 1. Look at the product or service you are selling Clearly identify what your point of difference is and why people should purchase a product ...

Why we love the payment gateway Stripe


If you are looking at processing credit cards via your website, you should seriously take a look at the Stripe payment gateway. Why our clients like Stripe: Stripe is an “all in one” merchant and payment gateway. It is very fast / easy to setup (all done online). You can be operating ...

Why is SEO so important?


SEO or search engine optimisation has always mystified clients.  What is it?  Why is it important?  Essentially search engine optimisation is the process of getting your site as high up on Google natural search results for a given search term (if you don’t know the difference between natural and sponsored ...

How Long Until My Site Appears in Google?


Firstly lets just define the difference between a natural search and Sponsored Search. Natural search is the process where search engines send a robot (also called a spider) to your site. A Robot is simply an automated program that catalogues content on your site and decides what your site is about. ...

When you should (and shouldn't use Wordpress).


Wordpress is an open sourced blogging platform used by a lot of sites worldwide.  However there are times when Wordpress is great, and when it is not so great. First Up ... If your site is basically a blog (or is very news oriented), Wordpress is a fantastic option to consider using.  ...

How to take a screenshot


To take a snapshot of what is currently on your screen:   Windows Users Hit your "Print Screen" button (May also be abbreviated to PrtScn)   Open up a Microsoft Word Create a new document Go to "edit" - > "paste" Save this document. Email this document to Trent Moffatt Designs. Mac Users Press "Command", "Shift", "3" simultaneously This will save the ...

EU General Data Protection Regulation


The European Union General Data Protection Regulation (GDPR) contains new data protection requirements that will apply from 25 May 2018.  This affects all Australian business (regardless of size) if they: have an establishment (e.g. physical store) inside the EU. offer goods and services to individuals inside the EU, ...

Website Terminology

The web is synonymous with Acronyms, IT speak and technical mumbo jumbo (that in itself is a technical term).  Here is a brief run down of some of the terms you're mostly likely to run into.

FTP:  File Transfer Protocol.  Mostly used by web developers to launch websites (or changes to websites).  You can "FTP" a file to a web server using a program such as CuteFTP.

FTP Details:  This usually consists of a username and password that allow your web developer to gain access to your web server to make changes.

SSL:  Secure Sockets Layer.  Some websites use SSL to secure your data.  Common uses of SSL include internet banking and purchasing online.  You can tell when a site is collecting information securely by looking at the address.  If the address starts with "https//:" the site is using SSL.  For internet explorer users - you will also see a little padlock at the top or bottom of your browser window.

AJAX:  Asynchronous JavaScript and XML.  Traditional web applications have to reload the entire page to retrieve information from the server.   AJAX is a technique that allows a certain part of a page to send a request to the server, and retrieve data back without having to reload the entire page.  This speeds up the users browsing experience.

XML:  Extensible Markup Language.  XML is commonly used to share data between two applications using a defined format, e.g. you may have a payment page on your website that you wish to hook-up to a payment gateway.  Your payment page may send the users credit card details in an XML format so your payment gateway can understand the data you are sending.

WEB 2.0: Refers to a perceived second generation of websites.  Sites such as Facebook and Wikipedia are said to be Web 2.0 and are more focused on collaboration rather than the one way presentation of information by website owners to website visitors.  Web 2.0 also refers to technology such as AJAX that speed up and add value to the online user experience.

REGISTRY KEY:  The registry key is a term used mostly by domain registrar Melbourne IT.  This key allows a user to change where a domain name points to, e.g. if you are moving your domain name ( to another ISP, your new ISP may ask for your registry key.  A domain username and password may be used by your domain registrar instead of a registry key.

API:  Application programming interface.  An API allows your web developer to hook an external application into your website.  A common API is Google Maps which allows website owners to display a map on their website.

ISP:  Internet Service Provider.  Your ISP is the company that provides your internet access (i.e. dialup or broadband).  An ISP can also provide services such as website hosting and email hosting.

SMTP:  Simple Mail Transfer Protocol.  SMTP is the de facto method of sending email across the internet.  Most email programs such as Outlook will need to have an SMTP server.  This is the server that your email program connects to in order to send email.  Your ISP usually will provide you with a SMTP mail server address.

POP3:  Post Office Protocol (version 3) is a common method of retrieving mail from a mail server.  Most email programs such as Outlook will ask for a POP3 mail server.  This is the server that your email program connects to in order to retrieve email.  Your ISP usually will provide you with a POP3 mail server address.