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Help, Answers and Advice about your Web Site

Clearing your cache


Most internet browsers employ caching - the process of storing files locally (i.e on your computer) so that the second or third time you request a file - the browser can access your local cache - thus making your internet browsing experience faster.  Hence clearing your cache may be a necessary ...

NetRanger File Manager Upgrade available


Posted: 24 August 2015. A number of clients have very recently reported receiving a "302" error when trying to upload files to their NetRanger CMS via Firefox, Safari and Internet explorer (Please note Chrome does not appear to be affected at this stage).  This is due to Recent "Cpanel" security updates installed by ...

Facebook Apps and Widgets


Everyone is very excited about social media, and usually the first port of call is Facebook.  So you’ve setup your Facebook page, got yourself some Fans and uploaded some photos and videos of the staff XMAS party. But you can do so much more with your Facebook page.  Like your “personal” ...

Why do I get spam or blank enquiries from my website


If you’ve got an online form (like a contact form), and your site is a bit old (or your web developer is plain slack), and you’ve been receiving “blank” or “spam” enquiries through this form continue reading ... Why do I receive blank enquiries? Most likely there is no “validation” on the ...

Registering a certificate with Rapid SSL


What is a Secure Certificate A secure certificate allows you to accept sensitive information (such as credit card details) from users via your website.   To register a certificate with RapidSSL you need to perform the following steps. Before you proceed: Make sure you’ve got around 20 minutes to complete this process. You should check ...

eMatters payment gateway shutdown


The eMatters Payment Gateway is closing down on the 30th of June, and if your account is being migrated to eWay - here is a roadmap of how this will occur (please note that this Roadmap, has been sent to eWay for confirmation and approval. If at any stage, this ...

Why an SSL certificate is important for your website.


Firstly what is an SSL certificate? An SSL certificate is a small file that is installed on a web server, that stores a companies identity via a cryptographic key.  When a user browsers a site with an SSL certificate installed, the browser will display a "padlock" (or the address will go green), indicating that any ...

Top 5 secrets to selling online


Selling products online can be an extremely profitable venture - here are the top 5 secrets so you too can get a piece of the internet pie! 1. Look at the product or service you are selling Clearly identify what your point of difference is and why people should purchase a product ...

Why is SEO so important?


SEO or search engine optimisation has always mystified clients.  What is it?  Why is it important?  Essentially search engine optimisation is the process of getting your site as high up on Google natural search results for a given search term (if you don’t know the difference between natural and sponsored ...

How Long Until My Site Appears in Google?


Firstly lets just define the difference between a natural search and Sponsored Search. Natural search is the process where search engines send a robot (also called a spider) to your site. A Robot is simply an automated program that catalogues content on your site and decides what your site is about. ...

How to take a screenshot


To take a snapshot of what is currently on your screen:   Windows Users Hit your "Print Screen" button (May also be abbreviated to PrtScn)   Open up a Microsoft Word Create a new document Go to "edit" - > "paste" Save this document. Email this document to Trent Moffatt Designs. Mac Users Press "Command", "Shift", "3" simultaneously This will save the ...

When you should (and shouldn't use Wordpress).


Wordpress is an open sourced blogging platform used by a lot of sites worldwide.  However there are times when Wordpress is great, and when it is not so great. First Up ... If your site is basically a blog (or is very news oriented), Wordpress is a fantastic option to consider using.  ...

How to embed links in word


When you are providing copy to your web developer, using Microsoft Word is standard. But did you know that rather than providing copy such as: CompanyXYZ has experienced an increase in profit of over 500%, click here [ link to ]. You can actually embed the link in the actual text? ...

End of Life for ASP Classic Sites


Websites eventually reach their natural end of life for various reasons including new and better technologies becoming available, customer preferences change, search engines algorithm updates and support for third party plugins (such as file upload components) comes to end. You can read more about why you should upgrade your website here. This ...

Why your Google keyword search Analytics are showing not provided


Two years ago, Google started encrypting searches for signed-in users, and many thought that Google would eventually encrypt 100% of searches even for those not signed-in. That prediction came true as Google announced it would encrypt all keyword searches for all users starting about a month ago.   Other search providers ...

Getting Video Online

If a picture paints a thousand words - well then video must paint a million.  Incorporating video and audio into your website can help you sell your product more effectively, or alternatively help explain complex problems.  But how do you get video into your website?

Firstly, don't use video for video's sake.  I am sure a lot of people are going to disagree with this, but I don't like it when I visit a website and a person "walks out" and starts talking to me.  Not only does it make the site slower to download, but in my opinion it is just downright annoying.

Secondly, don't make the video too long.  Users are unlikely to wait around for a 30 minute video to download and playback.  If you are demonstrating a product, try to keep your demonstration to 3 - 4 minutes.

Ways to get video online:
  1. Upload your video to YouTube.  Once the video has been uploaded to YouTube you can then embed this video into your site using a couple lines of code.  There are a number of benefits of this:
    • Your site is not storing the video, hence it won't affect your download limit
    • Users may find your video whilst searching on YouTube
  2. Encode your Video using the Flash Video Encoder.  This will allow your video to be played back via Flash.  To encode your video you can send your video file to your web developer for encoding.
  3. Encode your video using Windows Media encoder.  This will then produce a Windows Media Video (WMV) file. Once uploaded you can create a link directly to this file from your web site.  Depending on how it is integrated this will be either streamed to the browser or display as a clickable link which will start Windows Media Player.  Windows Media Player will download and playback this file.  However there are disadvantages to using this method:
    • It will not deploy correctly on Macintosh based systems as Windows Media is not supported natively.
    • If a user does not have the correct player, they may not be able to playback the video.
    • File size is generally larger when compared to YouTube and Flash Video - however video and audio quality is superior against these two formats.
  4. Upload your file as a QuickTime file - similar to a WMV file, Quicktime is considered by many to be the de facto standard when delivering video content via the web.  It allows seamless playback over a wide variety of operating systems.  That being said it still suffers in much the same way that Windows Media:
    • If a user does not have a correct player, they may not be able to playback the video.
    • File size is generally larger when compared to YouTube and Flash Video however video and audio quality is superior against these two formats.

Overall the best way to get video online is to use option 1 or 2.  Most users have flash installed and either of these options will allow quick and easy playback.