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Help, Answers and Advice about your Web Site

Clearing your cache

(124 views)

Most internet browsers employ caching - the process of storing files locally (i.e on your computer) so that the second or third time you request a file - the browser can access your local cache - thus making your internet browsing experience faster.  Hence clearing your cache may be a necessary ...

NetRanger File Manager Upgrade available

(84 views)

Posted: 24 August 2015. A number of clients have very recently reported receiving a "302" error when trying to upload files to their NetRanger CMS via Firefox, Safari and Internet explorer (Please note Chrome does not appear to be affected at this stage).  This is due to Recent "Cpanel" security updates installed by ...

Facebook Apps and Widgets

(71 views)

Everyone is very excited about social media, and usually the first port of call is Facebook.  So you’ve setup your Facebook page, got yourself some Fans and uploaded some photos and videos of the staff XMAS party. But you can do so much more with your Facebook page.  Like your “personal” ...

Why do I get spam or blank enquiries from my website

(61 views)

If you’ve got an online form (like a contact form), and your site is a bit old (or your web developer is plain slack), and you’ve been receiving “blank” or “spam” enquiries through this form continue reading ... Why do I receive blank enquiries? Most likely there is no “validation” on the ...

Registering a certificate with Rapid SSL

(57 views)

What is a Secure Certificate A secure certificate allows you to accept sensitive information (such as credit card details) from users via your website.   To register a certificate with RapidSSL you need to perform the following steps. Before you proceed: Make sure you’ve got around 20 minutes to complete this process. You should check ...

eMatters payment gateway shutdown

(50 views)

The eMatters Payment Gateway is closing down on the 30th of June, and if your account is being migrated to eWay - here is a roadmap of how this will occur (please note that this Roadmap, has been sent to eWay for confirmation and approval. If at any stage, this ...

Why an SSL certificate is important for your website.

(50 views)

Firstly what is an SSL certificate? An SSL certificate is a small file that is installed on a web server, that stores a companies identity via a cryptographic key.  When a user browsers a site with an SSL certificate installed, the browser will display a "padlock" (or the address will go green), indicating that any ...

Top 5 secrets to selling online

(46 views)

Selling products online can be an extremely profitable venture - here are the top 5 secrets so you too can get a piece of the internet pie! 1. Look at the product or service you are selling Clearly identify what your point of difference is and why people should purchase a product ...

Why is SEO so important?

(45 views)

SEO or search engine optimisation has always mystified clients.  What is it?  Why is it important?  Essentially search engine optimisation is the process of getting your site as high up on Google natural search results for a given search term (if you don’t know the difference between natural and sponsored ...

Why we love the payment gateway Stripe

(44 views)

If you are looking at processing credit cards via your website, you should seriously take a look at the Stripe payment gateway. Why our clients like Stripe: Stripe is an “all in one” merchant and payment gateway. It is very fast / easy to setup (all done online). You can be operating ...

How Long Until My Site Appears in Google?

(40 views)

Firstly lets just define the difference between a natural search and Sponsored Search. Natural search is the process where search engines send a robot (also called a spider) to your site. A Robot is simply an automated program that catalogues content on your site and decides what your site is about. ...

When you should (and shouldn't use Wordpress).

(37 views)

Wordpress is an open sourced blogging platform used by a lot of sites worldwide.  However there are times when Wordpress is great, and when it is not so great. First Up ... If your site is basically a blog (or is very news oriented), Wordpress is a fantastic option to consider using.  ...

How to take a screenshot

(36 views)

To take a snapshot of what is currently on your screen:   Windows Users Hit your "Print Screen" button (May also be abbreviated to PrtScn)   Open up a Microsoft Word Create a new document Go to "edit" - > "paste" Save this document. Email this document to Trent Moffatt Designs. Mac Users Press "Command", "Shift", "3" simultaneously This will save the ...

How to view updated changes

(35 views)

Below are video demonstration's on how to do a shift refresh open an incognito (private browsing), or clear your cache In your browser.  It is important to do at least one of these options whenever TMD sends a change live, or updates your site on our test server. Videos Please note you will need sound. Click here ...

How to embed links in word

(33 views)

When you are providing copy to your web developer, using Microsoft Word is standard. But did you know that rather than providing copy such as: CompanyXYZ has experienced an increase in profit of over 500%, click here [ link to http://www.companyxyz.com.au/link1/blah/something.html ]. You can actually embed the link in the actual text? ...

5 reasons you should refresh or rebuild your old site

Has it been more than four years since you launched your website? Is it time for a refresh or even a rebuild? The answer is a definite yes.

A lot of business owners see building a website as a "once off" investment (the site is built, and it will continue into eternity servicing my business and my customers). Unfortunately this is not the case.

Why do I need to refresh or even rebuild my site?

  1. Search engines regularly change their algorithms and the way they catalogue sites. Specifically these search engines want to provide users with the best possible user experience (so they are always updating their algorithms). Recently Google started penalising sites that weren't mobile friendly (if your site is more than 8 years old, its highly likely your site isn't mobile friendly). Read more about responsive design here.
  2. Customer’s preferences change. Example: 5 years ago as web developers we tried to minimise "vertical scroll", however these days users are happy (and expect) to be able to scroll through content on one page (no more "next page" options!).
  3. Opportunities:
    1. Users are demanding that sites are mobile friendly sites (even if they just want to look up your phone number). If your site looks "tiny" on a mobile device (or worse doesn't work), your user is highly likely to become frustrated and maybe go somewhere else.
    2. Users want to interact with your company 24 / 7, so it’s critical you put information and processes (such as account logins / ecommerce) in place to allow customers to "self-serve".
  4. Security: as your site becomes older it can be more vulnerable to security issues. Updates are critical to keep your site secure.
  5. Platform Dependency: If your site is "super" old (e.g. 6 years +) the platform / server your site is running will need to be updated sometime in the future. You may find your old site no longer works on newer platforms.

So what’s the difference?

A refresh usually refers to changing the "visuals" of the site (e.g. the design will change, but the backend functions will stay the same). A re-build really is a "start from scratch".