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Help, Answers and Advice about your Web Site

Two minute run down on Google Analytics

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So you’ve got access to your websites Google Analytics, but if you don’t really know what Google Analytics is about, or not sure what to look at – here is Trent’s two minute overview of Google Analytics, and some areas you can take a look at.

What to do about a bad google review.

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We’ve discussed previously how important getting good Google Reviews are ... However what happens if you get a negative or a fake review. Regardless if the review is negative or fake – it’s critical to respond in a calm and professional manner. If you cannot to do this, it is better ...

EU General Data Protection Regulation

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The European Union General Data Protection Regulation (GDPR) contains new data protection requirements that will apply from 25 May 2018.  This affects all Australian business (regardless of size) if they: have an establishment (e.g. physical store) inside the EU. offer goods and services to individuals inside the EU, ...

What is an API?

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You may have heard the term API thrown around a lot, but exactly what is an API?  An API is basically an interface for one system to “talk” to another system. For example: if we want to pull a list of reviews from your Facebook Business Page and display this on ...

Connect Facebook or Instagram to your Website

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  To connect your instagram photos, or facebook content to your website, follow the following steps Step 1 - make sure you have a facebook page for your business. Step 2 - Connect your “facebook page” to your “Instagram” account.  Note if you don't want to stream photos from your instagram account, you can skip ...

Flash is dead, long live HTML5.

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One of the web’s most oldest (and surviving) plugins "Flash" is officially being retired by Adobe in 2020.  Flash has been on the way out for the past few years, as browsers (such as Chrome, IE) are disabling Flash. What was Flash used for?   Flash in it’s heyday was heavily used ...

Importance of Google Reviews

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It’s a given these days that consumers (or clients) turn to a search engine such as Google to find out about a product or service they are after.  However once this consumer has short listed what they want (or who they want to use) the next step is they usually ...

How to view updated changes

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Below are video demonstration's on how to do a shift refresh open an incognito (private browsing), or clear your cache In your browser.  It is important to do at least one of these options whenever TMD sends a change live, or updates your site on our test server. Videos Please note you will need sound. Click here ...

How to approach getting links to your site from other sites

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Getting good quality links to your website is critical for Search Engine Optimisation (SEO). But how do you go about finding good quality links, as well as actually securing them from the relevant site owner? Some guides: Getting a link from a site that has nothing to do with your industry or ...

Why we love the payment gateway Stripe

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If you are looking at processing credit cards via your website, you should seriously take a look at the Stripe payment gateway. Why our clients like Stripe: Stripe is an “all in one” merchant and payment gateway. It is very fast / easy to setup (all done online). You can be operating ...

Why an SSL certificate is important for your website.

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Firstly what is an SSL certificate? An SSL certificate is a small file that is installed on a web server, that stores a companies identity via a cryptographic key.  When a user browsers a site with an SSL certificate installed, the browser will display a "padlock" (or the address will go green), indicating that any ...

Creating Good Meta Descriptions and Titles

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Search Engine Optimisation (SEO) is the process / methodology of "optimising" your website to increase visibility within Google.  A good meta description and a good title are a critical piece of the puzzle when optimising your website.  What is a meta description? A meta description is an invisible "tag" that provides an accurate ...

How Remarketing can help your business

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Remarketing allows you to show advertising to people who have visited your website in the past. This normally takes the form of Banner or Text based Ads, and if you are using Google AdWords, are displayed on websites signed up to Google’s Display network. How this works: A User visits your website.  ...

Importance of setting proper title, meta descriptions and seo urls

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For years we've spoken about how important Search Engine Optimisation is for the vast majority of websites. However when looking at a page, what does Google find important? Title tag.  The title tag is what appears in the "tab" name at the top of the browser. The Heading 1 tag (this is ...

eMatters payment gateway shutdown

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The eMatters Payment Gateway is closing down on the 30th of June, and if your account is being migrated to eWay - here is a roadmap of how this will occur (please note that this Roadmap, has been sent to eWay for confirmation and approval. If at any stage, this ...

What is Mod Sec?

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Sometimes when browsing your website or using your Content Management System (CMS), you find you are suddenly "locked" out, and can no longer access your website or CMS. First impression is naturally "our site / system is offline!"  However upon investigation you can find that other people (e.g when browsing via ...

End of Life for ASP Classic Sites

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Websites eventually reach their natural end of life for various reasons including new and better technologies becoming available, customer preferences change, search engines algorithm updates and support for third party plugins (such as file upload components) comes to end. You can read more about why you should upgrade your website here. This ...

Modifying your website - when to contact your web developer

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Having a Content Management System (CMS) installed on your website can be a really powerful and useful tool for website owners.   Specifically for content that changes frequently (such as products, news and blogs), its critical that website owners can update this without refering back to the original developer / agency. However ...

End of Life for Internet Explorer 8,9 and 10

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Microsoft today has announced they are no longer supporting Internet Explorer versions 8,9 and 10.  Read full statement from Microsoft here. What this means is that after January 12, 2016, Microsoft will no longer provide security updates (or technical support) for Internet Explorer 8, 9 and 10.   What browser am I ...

Can Google Crawl JavaScript and AJAX?

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JavaScript is a language that is used by developers to enhance the web experience. JavaScript is used to handle things like: Animations (e.g. banners sliding / fading) Drop down menus Error / Validation messages Popups Slide shows Loading remote content (without forcing the entire page to reload). It is very rare to find a page or website that ...

Getting staff involved is the key to successful up take of your site

Unless you're the dedicated "web manager" for your company - when was the last time you took a look at your company's website? Do you for example know what is on it? Do you regularly refer clients to it for more information? If you do, do other people in your organisation follow your example?

A classic example: someone rings up a company and wants to know about that company's products / services. A sales person could spend 30 minutes describing the products on the phone, but the old adage that a picture tells a 1000 words is so true.

What the sales person could do instead is give a shorter spiel, and maybe ask the user whether they are connected to the internet. If the answer is yes - the sales person can guide the potential client to the website to get more detailed information.

This improves customer service (i.e. the customer will have a better idea about the product / service) and reduce the time taken for a sales person to process the enquiry (making the sales person happy - and saving the company money). This will also free up this sales person for other customers. The customer may also explore other options on your website, as well as print off information for future reference, or bookmark your site to return to in the future.

If you expand this idea to all staff regardless of their position (because at some stage all staff have contact with the customer) you can obviously see the benefits for the company, staff and customers.

Most companies hold regular staff meetings (wether they be the entire staff or in smaller groups). Management should encourage their staff to visit the company site (or demonstrate it there and then) and highlight which information is useful to them and their customers. You can also gain valuable insight from staff about what they would like to see on the site (i.e. a staff member in accounts may say "I have to fax this form to 20 new customers per week  it would be great if people could download it from the website instead").

Advertising your site is important but can be costly, but utilizing an existing resource (staff) has negligible cost and in most cases reduces staff time dealing with customers yet improves customer service.